Inside Sales and Customer Care

This service is designed to keep your existing leads engaged through the sales cycle until they are ready to take the next step.  It is not intended to generate new leads. We do however expect that by also keeping your existing customers engaged, there is a much greater opportunity for generating additional business from your clients such as software sales, upgrades, support renewals, and possibly even referrals to new clients.   

If you find yourself overwhelmed with the idea of consistent follow up, and have leads and clients falling through the cracks, The Spectrum Services Group can help. Our Inside Sales and Customer Care offering will allow you to maximize your marketing dollar by providing a way to ensure the sales cycle doesn’t stop after the initial inquiry is made and that customers don’t leave for solvable issues. We will serve as an extension of your company in regards to sales and customer service, much in the same way that we provide your marketing.

Some of the benefits of the service include:

  • Consistent nurture of hot, warm, lukewarm and cold prospects.
  • Consistent follow up with your current clients to keep them engaged and up-to-date on the newest information.
  • Seamless integration from phone call & follow up – to population of your CRM system so that you are able to make educated decisions based on the activities, not on spending your time populating the system.
  • A categorization system for leads and clients to better define and focus our efforts.
  • And more!

If you are ready to take the next step, click here for our Getting Started Guide!

If you have any additional questions, please feel free to contact Karen McNeill at (800) 881-3312, ext. 14, or via e-mail at Karen@thespectrumservicesgroup.com.

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